deliver:Agile 2019 has ended
Back To Schedule
Tuesday, April 30 • 3:20pm - 4:50pm
Measuring the Business Impact of Agile Technical Practices (Jason Tice)

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

Feedback form is now closed.

Are you in an organization where management or leadership challenges the adoption of agile technical practices by questioning the true business value such practices provide?
Perhaps you’ve heard – “pair programming – why on earth would we pay two people to work on the same code at the same time – that’s not productive” or “why should we spend time to automate our deployment pipeline when our release process only takes about 15 minutes to run manually – we can release every day if we want to” or even better “why do we have to pay everyone overtime for being on-call during after-hours Sev1 incidents, when 90% of the time the DBAs are the root cause of Sev1 problems so everyone else gets paid overtime to sit on the bridge and wait for DBAs to fix the problem”.
If any of this sounds familiar, chances are you are working in an organization that has yet to define and communicate the impacts of adopting agile technical practices using business metrics. While technical metrics such as code complexity, test coverage, defect density, build failure rate, crash rate and many more are useful metrics to measure technical improvements by adopting agile technical practices, simply reporting these metrics to management and leadership does not adequately convey the true business value of agile technical practices.
The true business value of agile technical practices is best communicated when agile technical metrics are linked to business metrics such as mean time to resolution (MTTR), conversion rate per session or increased customer engagement / activity.
In this interactive workshop, participants will explore how to improve measuring the business impact of agile technical practices by working in small groups to first identify & prioritize technical metrics for specific technical scenarios. Participants will then be challenged to link technical metrics to business metrics to convey business impacts supported by increased adoption of agile technical practices.
All participants will leave the session having created a sample dashboard that links technical metrics to business metrics so as to demonstrate the true business value of agile technical practices.

Learning Outcomes:
  • Participants will review the most common technical metrics used to measure the technical improvements achieved by adopting agile technical practices.
  • Participants will review recommended business metrics that are commonly used to demonstrate the true business value of adopting agile technical practices.
  • Participants will experience a collaboration framework that guides the selection of both technical and business metrics to assess the technical improvement and business impacts of addressing a specific technical challenge.
  • Participants will gain insights on how to measure the technical & business impacts of specific scenarios by working through a specific scenario themselves, and then having an opportunity to see what metrics other groups selected to measure other scenarios.


avatar for Jason Tice

Jason Tice

Vice President, Asyncrhony
Jason Tice has over 15 years of experience using collaborative activities and games to help organizations, their teams and their customers achieve clarity and alignment to enable high performance. More recently, Jason has led efforts to adapt collaboration frameworks familiar to agile... Read More →

Tuesday April 30, 2019 3:20pm - 4:50pm CDT
Hermitage Ballroom C